Frequently Asked Questions: Activity Tracking

For screenshots of the platform associated with the below questions please see this PDF.

Can I sync with an Apple device?

Yes, in 2-simple steps:

  1. Sync your Apple device with a free Strava or Map My Fitness account.
  2. Log In to HealthCode, click on the selected device on your HealthCode My Activity page

Can I use my smartphone to manually enter activity data?

Yes, all of HealthCode.Org  is mobile friendly and works across platforms such as Android and Apple.

Can I start an event after the 1st of the month?

Yes, you can start at any point during the event. Additionally, you can manually add data from days you missed prior to registration.

Can I sync other activity tracking devices?

Yes, by connecting your device with Strava or MapMyFitness, which supports almost all devices. Then connect on your HealthCode Personal Page: click on the MapMyFitness button to sync up with your device and transfer activity data to your HealthCode event goal.

How long does it take for activity data to sync from an activity tracker?

Syncing from a FitBit is every 6 hours while Garmin, Strava, or Map My Fitness are about 15 minutes each.

Why is my Fitbit data not showing up on my HealthCode’s Profile Page?

Please fully charge your device. 98% of Fitbit issues have been resolved once the device is fully charged – as the data goes from the device to the Fitbit website and then by tech magic to your HealthCode Profile Page and activity data.

Occasionally people also need to disconnect their device from their HealthCode website and reconnect.

Why is the activity different on my Dashboard than my Organization’s Leaderboard?

Syncing to Leaderboards takes about an hour after the activity data is entered.

How can I remove activity data?

On the My Activity page, click on the “trash can” icon alongside the activity you’d like to remove.

How can I see my past activity data?

From your My Activity page, click on the pull-down under Year, also check out your YTD stats at the bottom of the page.


How can I see my Organization’s activity?

Click on Dashboard, then scroll down and click on Your Organization’s Name. 

I’m part of an Organization that has Groups, how can I see our Group activity, and can we see prior year activity?

1. From the Dashboard page, click on Your Organization’s name, then click on “View ORG Leaderboard.

2. You’ll then access your active event’s info by “Groups” and “Individuals”. See all participants by clicking on “Event Download” for an Excel doc.

3. Click on “View Event History” for past activity results, even by Group.


Can you trust the manual activity data entered?

Personal integrity is core to any manual activity entry. HealthCode’s recognition system, and what we encourage participation organizations on as well, is to make recognition based on minimum mileage goals. This encourages those of us who have a hard time moving at all, to get up and take a few steps, and then a few more steps. So, there is no reason to game the system with high activity entry.

Additionally, there is built-in organizational accountability due to the visibility of data entered. The platform is not anonymous, so cheating or exaggeration is evident to coworkers.

Why do folks sometimes have really high mileage on past Public Leaderboards?

A very cool unexpected result of teachers participating was their students saying: “We want to do this too”. So, a 2nd-grade teacher may have entered activity data for all 20 of their students.

A feature now allows teachers to establish a group, so that their kids can participate, with the teacher still uploading all their activity data, but the data NOT showing up on the public leaderboard. (This is designed for children 12 and under.)

How accurate is the “calories” burned data?

Calories are estimated using the Metabolic Equivalent of Task (MET) calculations. Real-world calorie burn will vary widely based on a number of factors including exercise form, intensity, age, gender, weight, etc.


How are the minutes to miles determined?

As with calories, minutes to miles estimates are based upon many assumptions on the average individual. Real-world minute and mile ratios will vary.

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